Sorry but UPS is getting bashed over a sign that was not packaged to withstand the shipping. This is 100% on the packager.
Rule #1, always package an item so it will handle any abuse, with the exception of being run over or stabbed with forktruck.
Sorry for your son but you guys should be doing nothing on the claim, the seller bought the insurance, he is the one that will get the money if approved. it is up to the Seller to make good on this deal.
I have been shipping since 1989 and have had 0 damaged merchandise
Last edited by KZ1000; Fri Nov 26 2021 07:26 PM.