Had Fed ex actually break a wooden crate I made for a sign and the porcelain sign slipped out and was bent. They pushed it back in and said it was ok. Buyer thought I sent him a bad sign that was perfect when it left. Fed ex then said that they would not pay off insurance that I bought because it was an antique. I asked then why did they sell me the insurance when they Knew what was in the crate. Each of these big shippers are cut throat.