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Posted By: Esso74 UPS ruined my sons sign - Wed Nov 24 2021 12:51 AM
So my son worked all summer 40 hours a week plus shook cherries and umpires little league baseball games to save his money to buy signs . So recently he purchased a sign that had to be shipped . A beautiful filmoil vertical 6 ft. (1940s) he was all excited couldn’t wait for it to show up . It was very clean one area with damage and strait as an arrow. As you will see from pics I’ll post . It’s not strait anymore and has a lot more damage over 12 bends / multiple paint locations damaged . Since Friday I’ve had multiple phone calls and emails with UPS tell ya what it’s not any fun can’t get any strait answers from them. Will they pay will they not I did exactly what there compliant department requests pictures / measurements/ all angels everything . The box it was wrapped In it wasn’t even in when it arrived at my house . After sending pics and talking to the gentleman who I purchased sign from who’s doing everything he can do to help us nowing my 17 year old
Son paid for this big money sign( to us it is ) with his own money .please be careful shipping with UPS! They just throw your stuff around and then want you to jump threw hoops and make it so hard to get any resolution even after you pay the extra money for damaged merchandise . I’m just heart broken for. My son . He loves this hobbie and I’m trying to do what I can to get a resolution for him . But it’s not working out very well ! I’m just telling my story to help others to just watch out and be careful who you use . UPS had lost my trust at this point !

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Posted By: Esso74 Re: UPS ruined my sons sign - Wed Nov 24 2021 12:52 AM
First picture is what it looked like before shipped .
Posted By: Yellow57 Re: UPS ruined my sons sign - Wed Nov 24 2021 01:05 AM
The way the seller didn’t even try hard to pack that , looks like bubble wrap and tape. how did they know where to ship without box it was in ?
Posted By: Tankar Re: UPS ruined my sons sign - Wed Nov 24 2021 01:08 AM
Hate to see that. I would be more ***** at the guy that prepared it for shipping.
Posted By: Esso74 Re: UPS ruined my sons sign - Wed Nov 24 2021 01:10 AM
The box is missing cause ups removed it !there was foam boarding and another box originally over what you see in picture and on that box was stickers that said fragile and do not bend !so from his place to mine UPS some ware along the way removed the box witch I think was majorly damage along the way in transit by UPS. You can also see from the stickers that are on it they were taken off something elts ( a box ) and taped to the geeen wrap
Posted By: Craig Osbeck Re: UPS ruined my sons sign - Wed Nov 24 2021 01:36 AM
Had Fed ex actually break a wooden crate I made for a sign and the porcelain sign slipped out and was bent. They pushed it back in and said it was ok. Buyer thought I sent him a bad sign that was perfect when it left. Fed ex then said that they would not pay off insurance that I bought because it was an antique. I asked then why did they sell me the insurance when they Knew what was in the crate. Each of these big shippers are cut throat.
Posted By: Esso74 Re: UPS ruined my sons sign - Wed Nov 24 2021 01:39 AM
Thanks for the info . Appreciate it This might just turn into a lesson learned . Hate to say that specially cause it’s my kids money that’s what hurts me the most ! Shipping nightmare 😡😡😡
Posted By: advertologist Re: UPS ruined my sons sign - Wed Nov 24 2021 02:04 AM
Originally Posted by Tankar
I would be more ***** at the guy that prepared it for shipping.

that sign was packed improperly, a sign of that length should of had something ridged

where you could not bend the package - possibly encased in a 2" X 2" frame .. ... cool
Posted By: Esso74 Re: UPS ruined my sons sign - Wed Nov 24 2021 02:11 AM
What you see was inside another complete box that had the hard styrofoam all the way around it ! Plus more cardboard and stickers saying fragile / do not bend etc. At some point ! UPS removed that box my guess is they crushed it in transit during load and unload multiple locations ! The shipper was very clear on how he packed it and made sure it was safe ! But obviously UPS. Proved that wrong . As you can see Fed X. Isn’t any better in some cases . Stuff happens i guess .
Posted By: coltex Re: UPS ruined my sons sign - Wed Nov 24 2021 03:01 AM
In this hobby, I learned 30 years ago to buy my own (antique collectible insurance). There are several companies that provide collectible insurance and it's not that expensive. If you sign up as a "Dealer" it covers any shipping or hauling. They would pay the claim, no problem. There are certain requirements, but if you follow the guidelines, the collectible insurance is the way to go. So sorry for your son's loss. We have all been through it and it does SUCK!!!
Posted By: Esso74 Re: UPS ruined my sons sign - Wed Nov 24 2021 10:42 AM
Thanks for the idea . I’ll have to look into something like that ? Specially after this very much appreciated
Posted By: Ohio Oil Re: UPS ruined my sons sign - Wed Nov 24 2021 11:54 AM
First...I feel bad for your so, sorry you're going through this.

Secondly, I agree with Tankar. A sign that long should have had a wooden frame or such built around it so it couldn't bend.

If it's an ebay, papypal or similar transaction that's the avenue to get your money back ... not dealing with the shipping company. I would make it the sellers responsibility to make it right due to improper packaging.
Posted By: Esso74 Re: UPS ruined my sons sign - Wed Nov 24 2021 01:00 PM
Thank you ! Unfortunately it wasn’t any of those was purchased threw deal or no deal ( sign trader sight ) my sons on . On fb it’s a learning experience for sure I get what your saying . That probably would of been safer at same time the way it was originally packaged should of been decent enough based on way it was packed but we all no what and how stuff is handled these days .
Posted By: hawkike Re: UPS ruined my sons sign - Wed Nov 24 2021 06:20 PM
Not insured?
Posted By: Esso74 Re: UPS ruined my sons sign - Wed Nov 24 2021 08:00 PM
Yes it’s insured , but ups won’t give me an answer and they pushed it off on staples we’re it was shipped from. So I’m waiting for the gentleman who mailed it to me who I purchased it from . He’s been fair and is working with me as best he can very honest guy and collector like most all of us on here . See what happens I’ll keep it all posted
Posted By: hawkike Re: UPS ruined my sons sign - Wed Nov 24 2021 09:15 PM
Good--thank you.
Posted By: J.E.Radebaugh Re: UPS ruined my sons sign - Thu Nov 25 2021 01:44 PM
Speaking from experience, making an insurance claim with UPS is a complicated process. My lifetime record with UPS insurance is zero for two. I had one sign damaged (to be fair, the seller packaged the sign poorly), and UPS was open to paying a claim, but UPS does take possession of the item after a claim is paid, and I choose the sign over the money. I hope your experience with UPS insurance is better than mine has been.
Posted By: Esso74 Re: UPS ruined my sons sign - Thu Nov 25 2021 02:25 PM
They’ve tried 3 times to come get sign . I’m not letting them have it . I have not been paid and then they want me to give them my collectible sign so they can do what ? Destroying even more snd it’s gone forever . Might end up just having to say screw it lesson learned . And make the best of the sign as it is . I’ll just keep looking for another for another one . UPS is a joke love to sell you insurance but when it comes to a claim on it nope not paying you . Kinda like an extended warranty on a car I got some bad words for them but won’t say it .
Posted By: Stig Re: UPS ruined my sons sign - Thu Nov 25 2021 03:42 PM
I ship 100's of signs a year..most are 6'x2' or 42" square/circle. UPS is a joke don't use them...30% damage rate
Fed-ex is exact opposite. Easy to file a claim...A representative will usually call you.....I probably have 5% damage rate with 80% payment rate. plus the give a shipping discount.
Posted By: KZ1000 Re: UPS ruined my sons sign - Sat Nov 27 2021 01:21 AM
Sorry but UPS is getting bashed over a sign that was not packaged to withstand the shipping. This is 100% on the packager.
Rule #1, always package an item so it will handle any abuse, with the exception of being run over or stabbed with forktruck.

Sorry for your son but you guys should be doing nothing on the claim, the seller bought the insurance, he is the one that will get the money if approved. it is up to the Seller to make good on this deal.

I have been shipping since 1989 and have had 0 damaged merchandise
Posted By: Esso74 Re: UPS ruined my sons sign - Sat Nov 27 2021 01:58 PM
I will no longer be responding to this posting thanks to all who had ideas and stories to share have a wonderful holiday ! Thank you all again
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